Our services for
   your satisfaction



CITO: always informed

Brabender Technologie Platform CITO

On our platform CITO Brabender Technologie offers insights into our company, assistance for operators and interesting features. These may be specific issues concerning feeding like different levels of viscosity of fluids or the activating of fibers. Furthermore, we offer best practices and advices for your daily doing: How to maintain your feeder or how to exchange spare parts, for example. In CITO we include relevant topics you often mention to our service or sales people – our answers to frequently asked questions. We change the subjects on a frequently but not regular basis.

More than just service

We attach utmost importance to individual advice and personal service. This is why we closely cooperate with you to identify your actual needs and recommend the right equipment. In our test lab we perform trials with your original ingredients to help you find the right feeder or discharge aid. To enable you to use our equipment correctly, we train your operating personnel in its professional handling. With our maintenance agreements we offer you a risk-free all-in-one solution and look after your equipment at reasonable flat rates. And even if your production conditions should change, we will always find a new solution together.

Maintenance agreements


Maintaining the availability of your machinery is one of the substantial prerequisites to profitable production. This is why preventive maintenance is important. To help you with this, we offer you individualized maintenance agreements for your Brabender equipment suited to your requirements.

Since we charge flat rates for these agreements, the costs are risk-free and easy to plan in your budget. As a special bonus you will be allowed an additional discount of 10 percent on all spare and wear parts – also on those not required within the scope of regular maintenance.




Although made for efficient performance, our equipment needs to be operated professionally to guarantee a trouble-free production. Here as well, Brabender Technologie is at your side as your competent partner. To qualify your operating and maintenance personnel, we offer you a training in our training center or at your company. Our qualified instructors are experienced with our equipment and can answer all questions however detailed they may be. On request we will be pleased to submit a quotation considering the Brabender equipment you are using. The training comprises operation of our microcomputer controllers and handling of our feeders. Each participant gets a certificate of participation.




Brabender feeders include a wide range of models and are thus capable of feeding any conceivable bulk ingredient. Our trained consulting specialists all over the world help you find the right feeder for your individual requirements. This way you can be sure that your feeder is suited exactly to your particular needs. As time passes, however, changing raw material characteristics or the use of other ingredients and/or feed rates may affect the efficiency of your feeders, and they will need to be modified to the changed conditions. In this case, you can again rely on our know how. We will help you find a suitable solution.

Test lab


To find the right feeder for ingredients with extraordinary flow characteristics, trials with customers' original raw materials might be necessary. This applies of course when the equipment is first purchased, but also in case of conversions, retrofits and changes of raw materials. Here you can take us at our word: your bulk ingredients – our challenge.

You will not only find well-equipped test labs for your feeding and discharging trials at our headquarters in Duisburg, Germany, but also at our world-wide locations of affiliates and representatives. We will gladly make these test labs available for your trials. Together we will find the optimum equipment for your ingredients. Please contact us and make an appointment!


We want our machines and systems to always run efficiently and without failure. This is the reason why Brabender Technologie offers its customers competent and quick help in case of urgent problems at more than 15 locations worldwide. We have trained and certified service engineers working for you around the globe. One call and one of them will be on the way to help you.

In addition, all Brabender affiliates and service partners of course offer support by telephone and will help you immediately when spare parts are urgently required. You can find the corresponding phone numbers and the name of each local service partner below.


Brabender Duisburg
+49(0)203 9984-299


Brabender USA/Canada
+1 (0) 905 6702933


Genesis UK
+44 (0) 1270 766300


Brabender China
+86 (0) 10 81504121


De Amici Italy
+39 (02) 70006042


CYNDI Process France
+33 (0) 467 18 97 76


Gravipes Spain & Portugal
+34 609785961


Vågleverantören Sweden
+46 (0) 30013660


Brabender Middle East

+971 (0) 4 2887835


Hansol Korea
+82 (0) 25326166


Atlas Taiwan
+886/2 (0) 22320556


Itochu Japan
+81 (0) 669764751


Triplas Malaysia
+60 123 087 123


Triplas Singapur
+65 9689 7856


Technoservice Brasil
+55 (0) 1155331426